Support
Documentation for each asset, answers to common questions, and a direct line to me if you're stuck.
Asset documentation
Setup and reference documentation for each asset.
Frequently asked questions
Assets
Where do I buy the assets?
Assets are sold on Fab. This site shows previews and hosts the documentation, but there is no checkout here.
Which Unreal Engine versions are supported?
Each asset's documentation and its Fab page list the compatible UE versions. Pick the build that matches your project's engine version.
Can I use the assets in a commercial game?
Yes, within the Fab license you buy. You can ship them in your game, but you can't resell or redistribute the asset itself.
An asset doesn't work in my project. What should I do?
Start with the asset's documentation above, most setup issues are covered there. If you're still stuck, email me with the asset name, your UE version, what you tried and a screenshot or log of the error.
How do refunds work for assets?
Purchases and refunds go through Fab, so a refund request has to be made from your Fab account, following their policy.
Custom work
How do I ask for custom Unreal Engine work?
Pick a service on the Services page, describe your project and choose a budget and a deadline. You sign in to send the request, and your quote shows up in My account, usually within 48 hours on working days.
How much does custom work cost?
The Services page shows a starting price for most services. Bigger projects like an MVP or networking are quoted case by case, and the final price always depends on the scope. VAT is not charged.
How do I accept a quote?
Open the quote in My account, say whether you order as an individual or a business, accept the terms of sale and click Accept quote. The order is then confirmed.
How does payment work?
50% when you accept the quote, which starts the work, and the other 50% on delivery, within 7 days. The final files and the rights to the work are yours once the balance is paid. Bigger projects can be split into milestones.
Can I cancel an order?
Before you accept a quote, you can decline or cancel it at any time, for free. If you order as an individual, you also have 14 days to withdraw after accepting. Once the work has started, the deposit is kept to cover it. The terms of sale give the details.
What if I want changes?
The quote says how many revision rounds are included. After delivery, you have 7 days to report anything that doesn't match the quote, and I fix it for free. New ideas get a short quote of their own before I do them.
Who owns the work?
You do, once the balance is paid: you can use, change and sell it in your project. Your project stays confidential, and I can sign an NDA if you need one.
Where can I follow my request?
In My account. Each request shows where it stands and what happens next, and you can send messages and files there.